You will be redirected to the page you want to view in  seconds.

Survey: Navy Exchange stores rate well

Mar. 7, 2014 - 01:48PM   |  
  • Filed Under

NORFOLK, VA. — The Navy says customers at its exchanges are giving them high marks for customer satisfaction.

The Virginia Beach-based Navy Exchange Service Command released the results of an annual customer satisfaction survey on Thursday.

On a 100-point-scale, customers gave Navy exchanges an 85. That Navy says that puts its stores on the same plane as stores such as Nordstrom and Kohlís.

The Navy says more than 13,000 customers around the world were asked to participate in the survey. Customers in the Mid-South region gave their exchanges the highest score, at 90. The region includes exchanges in Tennessee, Texas, Mississippi, Louisiana and western Florida. The lowest average score was for the Europe region, at 85.

The Navy says about 12.4 million people are eligible to shop at its exchanges.

Answers by RallyPoint

Join trending discussions in the military's #1 professional community. See what members like yourself have to say from across the DoD.

More In Pay & Benefits

Start your day with a roundup of top defense news.

VA Home Loan

Search By:

Product Options:
Zip Code:

News for your in-box

Sign up now for free Military Times E-Reports. Choose from Money and Education. Subscribers: log in for premium e-newsletters.

This Week's Navy Times

This Week's Navy Times

Go mustang
LDO and warrant careers offer more authority, a pay hike and big retirement payout

Subscribe for Print or Digital delivery today!

MilitaryTimes Green Trusted Classifieds Looking to buy, sell and connect on Military Times?
Browse expanded listings across hundreds of military installations.
Faces of valorHonoring those who fought and died in Operations Iraqi Freedom and Enduring Freedom.
hall of valorThe Hall of Valor is a searchable database of valor award citations collected by Doug Sterner, a Vietnam veteran and Military Times contributing editor, and by Military Times staff.

All you need to know about your military benefits.

Benefits handbook

Guard & Reserve All you need to know about the Guard & Reserve.

guard and reserve handbook