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 Frequently Asked Questions

Questions about Navy Times:


Questions about the Navy Times Website:


Questions about our Digital Edition:


Questions about our emailed newsletters:


Do I need to be a member of the military to subscribe to this publication?

You do not need to be a member of the military to subscribe to any of our papers.

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What is the cost to subscribe?

Navy Times comes out 52 weeks per year and is available with the following pricing options:

   
Print Edition Digital Edition
   
52 issues for $ 55.00 52 issues for $ 29.95
26 issues for $ 27.95 26 issues for $ 14.95
13 issues for $ 13.95 *  
   


* Only available with our AutoRenew Program

Your subscription also includes unlimited access to the Navy Times website and delivery of our exclusive emailed newsletters.

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How can I pay for my subscription?

Online subscription orders can be paid for either with a credit card (we accept American Express, VISA and MasterCard) or we can invoice you. For other payment methods, please call us at 1-800-368-5718 (M-F 8am–8pm ET). For your convenience, we also offer an AutoRenew credit card payment option!

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What is AutoRenew?

AutoRenew, as the name implies, is an easy way to automatically pay your bill. You put the charge for your Army Times, Navy Times, Air Force Times or Marine Corps Times subscription on your credit card and never have to be troubled with receiving or mailing a bill or renewal again! At the end of your term, your card will be charged automatically to renew the subscription at the current published rate unless you notify us otherwise. It's easy and convenient!

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How do I make a change to AutoRenew?

If you need to change your credit card number or wish to be removed from the AutoRenew program, just let us know. You may send an e-mail through cust-svc@gannettgov.com, call us at 1-800-368-5718 (M-F 8am-8pm ET) or send us your cancellation notice in writing to:

Military Times
Customer Service
6883 Commercial Drive
Springfield, VA 22159

Please include your account number, name and address to ensure we accurately process your request. You may choose to receive renewal notices upon expiration or receive a refund on all undelivered copies.

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How do I cancel my subscription?

We're sorry to hear you wish to cancel your subscription. To do so, please call our customer service line at 1-800-368-5718 or send an email to cust-svc@gannettgov.com. For faster service, please have your account number ready.

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How do I get more help with my subscription?
You can get more help with your subscription by using the following lines of communication:

Phone:  1-800-368-5718 or 1-703-750-7400
Email:  cust-svc@gannettgov.com
Mail:  6883 Commercial Dr, Springfield VA 22159

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Where can I find my account number?

Your account number is printed on the backside of the polybag your paper is delivered in. For clarification, please see the illustration below:

9 digit account number

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How can I order a gift subscription?

You may order a gift subscription by clicking Customer Service and then "Order a Gift Subscription" from the list of bulleted items. Alternatively, click here to go directly to the gift subscription order page. If you'd like to submit your order over the phone, please call 1-800-368-5718 to speak to a customer service representative. Hours are Monday through Friday, 8AM to 8PM, EST.

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How can I obtain permission to reprint or reproduce an article?

We provide reprint permissions on a case-by-case basis. Those interested in obtaining permission or learning more can click here to fill out our request form.

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What is the difference in content between the paper and the website?

The Navy Times and the Navy Times website are designed to complement each other. The website allows us to provide breaking news throughout the day, offering our readers the chance to stay current on all the important news that affects their world. And in addition to the daily news on the website, we also provide a digital edition of the paper. This digital edition is available exclusively to our subscribers and contains an exact online replica of the printed paper.

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How often is the content on the site updated?

Content on the Navy Times website is updated throughout the day to bring you the news as it happens. The digital edition of the paper is updated with the current issue every Monday morning.

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Are there any areas of the site non-subscribers can view?

Are there any areas of the site non-subscribers can view? We allow non-subscriber to access the entire website, with the exception of the digital edition of the paper. In order to access the digital edition you must have an active subscription to either the print edition or the digital edition of the paper. If you'd like to subscribe and gain full access to our website, please click here.

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Can I just purchase online access?

Yes. We offer subscriptions to the digital edition of the paper at a discounted rate when compared to the print version. If you’d like to subscribe to the digital edition, please click here.

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When will my online account be active?

Access to our site is available immediately after you submit the subscription or registration forms. Delivery of your newspaper should occur in approximately 2 weeks after subscribing.

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How can I get more help with the site?

You can get more help with the website by using our online form.

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Can I take advantage of the special offer I received?

In order to take advantage of any special offers you receive, you must call our customer service line at 1-800-368-5718. Please have your special offer handy, as it will contain information needed to take advantage of the deal.

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What is the digital edition of the paper?

The digital edition of Navy Times is an exact online replica of the print version

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How do I get the digital edition?

The digital edition of the paper is posted each Monday and you will be sent a link in your email to the Navy Times website. Links to the digital edition can also be found on the main page of the site. Simply click the link and you will have full access to the digital edition within your web browser-there is no need to download anything.

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When will the digital edition be available?

New issues of the digital edition will be ready for you each Monday morning.

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Do I need any special software to view the digital edition?

No special software is needed in order to view the digital edition. The digital edition can be viewed using any internet-enabled computer with a modern web browser.

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How is the digital edition different from the print version of the paper?

The digital edition of Navy Times is an exact replica of the printed version of the paper. Anything found in the print edition will be viewable in the digital edition.

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Does the price of the digital edition differ from the print cost?

Yes-we offer the digital edition at a discounted rate when compared to the printed paper. Yearly subscriptions to the digital edition provide you with 52 weekly issues for only $29.95 or 26 weeks for $14.95.

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If I subscribe to the digital edition, is it possible to convert to the print edition?

Yes-simply call our customer support at 1-800-368-5718 or send us an email to cust-svc@gannettgov.com and we will be able to assist in converting your subscription to print.

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Will digital archives be available? If so, will there be a charge to access the archives?

We keep a 12 week rolling archive. To locate the archives first go to the digital edition and then use the issue date dropdown menu near the top of the display to select the issue you wish to see. Archive access is included in the price of your subscription.

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Is there a limit on the number of times I can access the digital edition?

Not at all—please feel free to visit and read the paper as often as you like.

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What are the system requirements to view the digital edition?

Other than Internet connectivity and a current web browser, there are no significant system requirements.

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Can a user print just one article?

Yes—when viewing an article via the digital edition you can simply click the Print icon on the digital edition toolbar to print a copy.

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Do I have to be connected to the Internet in order to view the digital edition?

Because the digital editions are hosted online, an Internet connection is required. In addition to the default display, we also provide a lower-bandwidth version of the digital edition for those not on broadband connections.

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How soon is access granted to the digital edition after subscribing to it?

Access to the digital edition will be immediate after submitting your order.

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How do I register for web access?

You have two ways of registering:

The first opportunity to register comes from the subscription and renewal process. If you are subscribing, the site will ask you to register. If you are renewing and have not yet registered, the site will ask if you wish to create a registration at that time.

The second method is available through the Register link near the top of the site. This process requires an account number and you may create a username and password for your account at that time.

Once you register, access to the digital edition is available immediately. All you have to do is log onto the site.

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Is AutoRenew available with the digital edition?

Yes – AutoRenew is available as a payment option for subscribers of the digital edition.

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Can I convert my existing print subscription to the digital edition?

We feature self-service tools on our website which will allow you to convert from print delivery of the paper to the digital edition. To convert from print to digital, please click here

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What are the different methods of subscribing to the digital edition?

If you subscribe online, the site will offer you the digital edition as a subscription option. When renewing online the site will give you a chance to convert your print subscription to the digital edition. This change will take two weeks for your print delivery to cease. You may also set up a digital-only subscription over the phone. All you have to do is give us a call at 1-800-368-5718. Keep in mind that you will need to register for web access after the phone call if you have not yet already registered.

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Who can I contact if I have a problem with the digital edition?

If you encounter any trouble related to the digital edition or the Military Times website in general, please contact online support.

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What newsletters does the Navy Times produce?

The newsletters we carry for Navy Times are:

  • The Early Bird Brief:
    Contains concise summaries of the newspaper and magazine articles that appear in the Pentagon's Current News Early Bird each morning. The Early Bird Brief is a valuable roundup not only of the top news stories of the day but also of opinion leaders' perspective on important military issues. Delivered daily, via email.
  • Daily News Roundup:
    You're busy. Let us help you get caught up on the news. Each day you will receive all the military news stories posted on during the previous 24 hours. Read Daily News Roundup to stay on top of Army and defense issues impacting your world. Delivered daily, via email.

If you are interested in receiving either of these newsletters register now.

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Who is eligible for delivery of the Navy Times newsletters?

Current subscribers who have registered for access to NavyTimes.com and have opted-in for delivery of our e-newsletters will receive them via email

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When are the Navy Times newsletters sent?

The Daily News Roundup is sent out during the late afternoon Monday through Friday. The Early Bird Brief is sent out each morning, Monday through Friday.

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Can the Navy Times newsletters be sent to more than one email address?

No. The newsletters can only be sent to the address you have in your profile.

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Why has my newsletter delivery stopped?

The two main causes of emails stopping are: bounced emails and expired subscriptions. A bounced email can happen due to many factors, including but not limited to: expired subscriptions, spam filters, junkmail settings, antivirus software, anti-spyware settings etc… If your newsletter delivery has stopped, please contact our online customer service.

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How can I get more help regarding our newsletters?

You can get more help with your newsletters by using the online form.

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Contact Us

Gannett Government Media
6883 Commercial Dr.
Springfield, VA 22159-0500 USA

Customer Service

1-800-368-5718 or 1-703-750-7400

CareerBuilder Jobs Search

1-877-414-4971
M-F 9:00 AM - 6:00 PM EST

Representatives are available Monday - Friday from 8:00AM to 8:00PM EST

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This Week's Navy Times

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Kicks in after 220 deployed days, at $16.50 per day

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