Sailors — still waiting for your PCS travel claim to be processed? Yours may be one of the 7,500 claims currently backlogged at the Navy’s Travel Processing Center, or TPC, in Memphis, Tennessee.
According to a Navy release earlier this month, travel claims are taking twice as long as usual to be settled.
Joint Travel Regulations, or JTR, require that travel claims be processed within 30 days of the date the service member’s travel ended, but due to the backlog, it’s currently taking TPC Memphis 60 to 70 days.
The statement cited a number of reasons for the backlog, including IT system failures, natural disaster evacuations, inclement weather base closures and increased travel claim volume resulting from the large number of PCS orders released at the end of the fiscal year.
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In the statement, Navy officials apologized for the backlog and outlined the steps being taken to resolve the problem, including the addition of a second shift at TPC Memphis and the activation of “tiger teams” in Great Lakes, Illinois, and Ballston Spa, New York, to assist with the backlog.
“We understand how stressful it is for families in transition and how important it is to get travel claims settled and money back in Sailors’ hands,” said Ann Stewart, director of the Pay and Personnel Department of Navy Personnel Command. “We are committed to getting this fixed quickly. Our Sailors and their families are important to us and we are dedicated to providing superior customer service.”
As of earlier this month, TPC Memphis was still working on claims from mid-November. It plans to catch up on claims by mid-March, at which point it should return to the 30-day processing requirement.
Sailors can find resources and information related to travel claims here.