It opened to great fanfare, promising a tiered system that linked sailors to the online self-service MyNavy Portal, front line customer service representatives who could help with other inquiries and, in the background, subject matter experts who could get to the heart of any problem and solve it.
As the Pentagon tries to build a 355-ship Navy in an era of great power competition at sea, leaders know they need to recruit, train and retain the best sailors, and part of that means fostering a environment up and down the rank structure where troops want to stay, both for their careers and for their family’s welfare.