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Nearly a year later, success at Navy call center
It opened to great fanfare, promising a tiered system that linked sailors to the online self-service MyNavy Portal, front line customer service representatives who could help with other inquiries and, in the background, subject matter experts who could get to the heart of any problem and solve it.
The last secret of the Scorpion
In 1968 one of the Navy’s nuclear submarines went missing in the Atlantic. Fifty years later, this author offered a provocative theory about its disappearance.
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